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About the Role:

  • The AI Developer is responsible for development, testing, and delivery of the NICE CXone AI software platform.
  • You will implement NICE Proactive AI Agent, Omilia, and Cognigy software.
  • Technical experience with call center technologies like IVR, ACD, VoIP is beneficial.

What You'll Do:

  • Develop and enhance conversational chat bot solutions for client implementation projects.
  • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
  • Code, test, and deliver high-quality software on time.

What You'll Bring:

  • 3+ years experience building NLP systems including LLM or Generative AI solutions.
  • 5+ years JavaScript experience with design and custom development.
  • Experience with DialogFlow, Kore.ai, Cognigy, Amazon Lex, or Omilia.

TTEC Digital

TTEC Digital coaches clients to provide amazing customer experiences through an employee-first approach. They offer a culture where employees can thrive.

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