Job Duties:
- Answer incoming customer inquiries and perform data entry into the customer service database.
- Engage with clients in a friendly, professional manner while actively listening to their concerns.
- Offer support and solutions in accordance with company policies and guidelines.
Job Qualifications:
- Must be fluent in Spanish and possess a High School diploma or GED.
- Ability to juggle multiple tasks and demonstrate good listening skills with professional phone etiquette.
- Basic computer knowledge and the ability to read and follow instructions for customer resolution tasks.
Work Environment:
- This is a remote position where work-from-home equipment is provided.
- Candidates must have high-speed internet with minimum upload and download speeds of 40 Mbps/sec.
CGS
CGS is a company that provides support solutions for customers. They emphasize employee growth and offer opportunities for career development within a supportive environment.