Customer Success Specialist (Turkey)

As a Customer Success Specialist, you will lead onboarding sessions for students to ensure a smooth start. Drive platform engagement through proactive outreach, regular check-ins, and platform training sessions. Support admins by managing day-to-day inquiries and requests, providing timely and effective solutions. Recommend usage optimizations, such as seat reallocations and learning strategy adjustments, to maximize value. Monitor learner progress and intervene when needed to keep learners on track. Celebrate learning milestones and progress with students and admins to sustain motivation and satisfaction. Generate and share reports, including monthly utilization data, satisfaction summaries, and success stories. Run surveys to collect actionable feedback from both students and administrators. Identify at-risk accounts early and partner with the Account Manager to mitigate churn risks. Track support tickets and escalate recurring issues or platform-related trends to internal teams. Report performance against key KPIs such as platform utilization, learner satisfaction, and retention.