Job Description
As the first responder to incoming support tickets, you will triage and resolve issues efficiently while diagnosing and troubleshooting technical problems across AWS, other major cloud providers, and our own systems. Reproduce issues and create clear, actionable bug reports for engineering. Submit small pull requests for simple fixes, documentation updates, or configuration changes. Collaborate with product and engineering teams to resolve escalations quickly. Maintain a high standard of customer empathy—clear communication, active listening, and ownership of problems until resolution. Keep support documentation up to date.