e-Billing Team Lead

*Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing. Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process. Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support. Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system. Execute accruals, budgets, and information and data requests. *Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices. *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures *Communicate with direct reports, manager and client on job or deadline issues. *Immediately escalate operational problems or issues to Supervisor or Manager. *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures. *Ensure team provides outstanding service to client, while building strong customer relationships. *Produce required reports on schedule. *Assist the team in completing more complex jobs *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction. *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. Qualification for the role includes four years of billing experience, experience with Aderant or Elite/Elite 3E and/or business intelligence products.