Customer Success Manager

The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities. You will support executive decision makers to achieve fast, measurable outcomes through scalable, value-driven engagements. You will also monitor account health and focus efforts where they will have the highest impact, drive retention and expansion through business value reviews, renewals, and growth oriented conversations. Improving processes, playbooks, and tooling to support scaled customer management without sacrificing quality is another important aspect, as well as acting as the voice of the customer gathering feedback and translating it into actionable requests.