IT Technical Analyst

The Technical Analyst leverages their technical knowledge to provide application support and implementation support of low to moderate technology complexity. The Technical Analyst follows defined procedures to perform support for project implementation activities. Typically works on one or more programs as a Technical expert team member. Responds to incidents and requests, performs diagnosis, troubleshooting and critical thinking to solve or fulfill needs of low to moderate complexity; utilizing knowledge management and escalates issues when necessary. Responsible for taking on-call on a regular basis. Follows appropriate change control process at all times Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management. Participate in technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals. Develop knowledge and participate in the transition to operations functions following implementation delivery. Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes. Participate in supporting functions which may include developing test plans, perform test plans, facilitating with end users for end user acceptance testing and may develop application validation scripts for ongoing operations teams. May provide guidance and training and problem solving assistance to other team members. Seeks to identify repeatable issues or requests and perform continuous process improvement activities to ultimately improve customer satisfaction experience.