Program Manager

This role is crucial in enabling scalable support and seamless integration experiences for both internal teams and customers. You’ll create and manage documentation that helps customers implement, use, and troubleshoot integrations—and help internal teams resolve issues faster with just-in-time guidance. You'll collaborate closely with Engineering, Product, and Design (EPD) to ensure documentation is tightly aligned with product releases. You'll also partner with Support and internal enablement leads to ensure that documentation powers internal tools and AI-powered support chats. This role will own and maintain technical documentation for integrations to enable internal teams to close tickets faster by embedding smart documentation within support workflows.