Job Description
You’ll be the face of Summit Hosting to some of our most important customers, while also mentoring peers, shaping internal strategy, and contributing to CX-wide initiatives. As a Senior Client Experience Manager (Sr. CXM) , you’ll be the face of Summit Hosting to some of our most important customers, while also mentoring peers, shaping internal strategy, and contributing to CX-wide initiatives. If you're passionate about building client trust, driving outcomes, and leading with insight, this role is for you.
Own high-value, post-sale client relationships across our Enterprise segment, serving as a strategic partner aligned to business outcomes. Lead complex engagements, including executive-level QBRs, strategic roadmap planning, and multi-stakeholder conversations. Proactively identify risk and manage critical escalations through structured intervention and Heightened State of Awareness (HSA) programs. Uncover expansion opportunities and collaborate with Sales and Product teams to deliver tailored, scalable solutions.
About Summit
Summit humanizes technology by actively listening to their clients, crafting tailored proposals, and delivering on the promise of technology with precision.