Technical Customer Support Specialist

As a Technical Customer Support Specialist (also known as a Product Specialist), you’ll be the go-to problem solver for SalesRabbit clients, resolving phone, email, and chat support tickets, reporting bugs, and collaborating with other departments to create the best customer experience possible. You’ll be at the center of all the action! SalesRabbit's mission is to help clients succeed in field sales, and your role will be crucial in making that happen. You should possess a natural curiosity about how things work and how to make them better. We want someone with a knack for problem-solving and the ability to troubleshoot complex software issues. Excellent communication skills are key, as is a natural sense of empathy and patience to help users of all technical levels resolve their issues. Fun to be around, because SalesRabbit believes work should have a little bit of fun, too.