Customer Care Representative

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings. Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs. Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any, and communicate status to all stakeholders involved in a timely manner. Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process. Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service, and Empowerment to build lasting customer relationships. Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics. Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery.