Senior Customer Onboarding & Success Manager (LATAM)

As a Senior Customer Onboarding & Success Manager, you will act as the first post-sales point of contact for new customers. You will develop a deep understanding of client objectives and translate them into success plans, delivering world-class onboarding experiences through training, setup guidance, and milestone achievement. Ensuring clients achieve ROI quickly by managing their implementation and meeting agreed launch dates, partnering with Sales and Account Management to ensure smooth handoffs. You will manage a portfolio of clients, ensuring they continuously see measurable impact from our solution by building and maintaining long-term relationships. Serve as the first point of contact for customer queries via chat, email, and occasional calls. Troubleshoot and resolve client issues quickly to minimize disruption.