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Key Responsibilities:
- Deliver reliable day‑to‑day Workday support by owning Tier 2/3 issues, BAU activities, backlog reduction, and enhancements end‑to‑end.
- Build trust through consistency by acting as a stable, long‑term extension of the client’s HR, Finance, or IT stakeholders.
- Grow capability while keeping the work engaging by building deep Workday expertise across HCM and related modules and applying new releases.
Duties & Tasks:
- Deliver day‑to‑day Workday support for assigned clients, primarily in staff augmentation roles, with occasional ad‑hoc support or project involvement where agreed.
- Own Tier 2/3 functional issues and enhancements end‑to‑end, from problem definition through configuration, testing, deployment, and stabilisation.
- Work directly with client HR, Finance, and IT stakeholders to gather requirements, discuss options, agree on pragmatic designs, and deliver fit‑for‑purpose solutions in Workday.
Cognizant
Cognizant engineers modern businesses, helping clients modernize technology, reimagine processes, and transform experiences. As one of the world’s leading professional services companies, Cognizant has global operations and a commitment to building digital talent around the globe.