Job Description
The Investigator will conduct comprehensive, detailed investigations of suspected financial crime activity. They will engage in critical thinking and leverage data analysis techniques and pattern detection to uncover financial crime. They will also utilize internal systems and tools for obtaining information and documenting cases. Remediating activity deemed fraudulent/suspicious as per industry and business best practices is a key component of the role. The investigator will manage multiple cases at a time and maintain case closure Service Level Agreements within specified timeframes. They will also communicate directly with customers to investigate and resolve cases and participate in weekly and monthly calibration sessions with peers and relevant internal staff to identify financial crime trends.
About Wealthsimple
The Fraud Investigations team is part of Wealthsimple’s Security & Risk CXO Group which falls under the Client Experience Operations team.