Service Desk Technician - YESS IT - National Office (Remote)

The Service Desk Technician is responsible for providing technical support for service requests in a timely and professional manner to end-users. This includes all technology such as workstations, servers, printers, networks, mobile devices, vendor-specific hardware and software, and cloud technologies. Furthermore, they are responsible for managing relationships, overseeing inventory, and controlling facilities. Regularly review issues submitted to the ticket tracking system via email, phone calls, or alerts from the monitoring system. Take ownership of the quality of all on-site and remote end-user support services, maintain communication with users, and maintain service levels on all service tickets. Maintain a systematic approach to IT asset management to ensure all devices are fully accounted for and performs other duties as assigned.