Customer Success Manager

This individual will own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle. It is important to understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives. The position will act as a program manager throughout the entire customer journey including oversight of professional services engagements. They understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology. The candidate will build adoption and value plans with customers to set a long-term vision for success and growth. They will deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion. This position will act as an escalation point when things are not going to plan and need to organize and host regular client check-in meetings and Executive Business Reviews. They Coordinate and manage client special requests & projects and identify new opportunities within our existing customer base to grow revenue through Cross-sell & Upsell.