Customer Service Representative

We are looking for a Customer Service Representative to join our team. You’ll be the first point of contact for our guests and play a key role in ensuring they have a smooth and memorable experience. Key Responsibilities: Provide timely and professional customer support via email, phone, and chat. Respond to reservation inquiries, changes, and general questions. Coordinate with our operations and tour guides to ensure guests are well cared for. Troubleshoot problems with confidence and a calm, solutions-oriented approach. Availability to work Saturdays and Sundays. A strong sense of independence, initiative, and reliability.