Customer Success Manager - French Speaking

Lead the onboarding of enterprise-level customers, ensuring seamless adoption and clear articulation of value from the outset. Design and execute a comprehensive customer engagement strategy that drives satisfaction, value realisation, and long-term success. Act as a Smartsheet expert and trusted advisor, helping customers overcome challenges and achieve tangible business outcomes through improved project and work management. Conduct regular Customer Success Reviews that reinforce delivered value, resolve issues (in collaboration with Technical Support), and identify opportunities for deeper product usage. Develop scalable tools, frameworks, and best practices that help customers maximise the business value derived from Smartsheet. Analyse usage data to uncover trends and insights, providing strategic guidance that enhances customer outcomes and satisfaction. Serve as the primary point of contact for high-impact customer situations, ensuring swift resolution and preservation of customer value. Collaborate with Sales and Professional Services to share customer insights and drive additional value through tailored product and service offerings. Provide critical customer feedback to Product, Marketing, and Sales teams to guide innovation that enhances user experience, accelerates time-to-value, and supports adoption, retention, and expansion in large-scale enterprises. Consistently meet or exceed performance goals, including value metrics and renewal targets.