District Parts & Service Manager

MMNA is seeking a District Parts & Service Manager to join our Southeast Regional Aftersales team. As a DPSM, you will be responsible for communicating, implementing, and assisting dealer parts and service departments through programs, policies, and procedures which develop and maintain a well-managed, profitable parts and service department, while developing a long-term professional relationship with dealers in the assigned district. This position supports dealers in Virginia and North Carolina. The ideal candidate should live in the Virginia area, preferably Norfolk/Virginia Beach/Richmond. Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement. Monitor and advise regional management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.