OT Customer Success Architect

As a OT Customer Success Engineer, you’ll be the technical backbone of our customer success efforts in Operational Technology environments. You’ll design, deploy, and optimize Gravwell-based analytics solutions that integrate with critical infrastructure systems (collect everything). Acting as a trusted technical advisor, you’ll help customers operationalize Gravwell, troubleshoot complex integrations, and develop automations that drive real results (turn data into value). You’ll work closely with customers, engineering, and partner teams to solve unique data challenges, often in environments where downtime is not an option. Whether you’re building automated reporting to show field equipment clock drift, debugging network pipelines, or crafting data queries for advanced detections, your goal is simple: help customers succeed and make Gravwell indispensable to their mission.