Program Manager Remote Service Team

Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage one or more specific regions and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals. You will provide high quality customer service to StudyPoint students and families, managing 70-90 tutors; providing coaching and guidance to tutors working through challenging situations. You will also grow the business through selling programs to new and existing customers using a consultative sales approach, serve as liaison between StudyPoint tutors and families, and troubleshoot and manage customer issues as they arise. You will track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database. You'll receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills.