Fraud Investigator - Prevent

The Fraud Investigator role within our Prevent pillar provides vital intervention and response to Monzo customers experiencing potential active fraud attempts on their funds across two main channels: Authorised card payment fraud and Authorised faster payment fraud. You will gather evidence from flagged transaction data, use Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail over the phone and via chat, and reassure and support customers through the process of identifying active fraud. Key responsibilities include independently and collaboratively making decisions on cases to release or block flagged transactions, triaging cases, reviewing limit increase requests, and submitting accounts for closure where concerns are held. You'll safeguard compromised accounts and take appropriate remedial action to ensure customers can resume safe usage of their Monzo account, along with providing fraud prevention advice.