Support Engineer L2

Looking for passionate and talented individuals to join a dynamic team. Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs, providing remote support to clients and assisting in the monitoring and maintenance of their computer systems and networks. Accountabilities include ensuring customer calls are promptly attended to, maintaining a high standard of information recording within cases, proactively managing queue and response levels, and completing/updating technical documentation. Mentor and train colleagues. Core competencies include an excellent understanding of Microsoft 365 services and administration/troubleshooting, Microsoft Desktop OS/Server OS and troubleshooting and experience with Microsoft Azure. Friendly and confident. Strong communication and troubleshooting skills with attention to detail. Display proactive, determined, and persistent attitudes towards problem-solving.