Customer Care QC Specialist (Promova)

The Customer Care QC Specialist will join Promova's Customer Care team to ensure the quality of AI-driven customer interactions. The specialist will review tickets processed by the AI agent to assess the quality of responses and identify problematic patterns, then create reports for development and customer care teams. Responsibilities include updating and improving the knowledge base, adapting it to agent and AI needs, and collaborating with the team to refine templates. Additional responsibilities involve participating in the launch of new AI agent flows/languages/scenarios, by providing review, testing, and feedback. The specialist will contribute to the optimization of QC processes.