Technical Account Manager I

Role Responsibilities:

• Act as the primary post-sales technical liaison to ensure customer satisfaction through consultative support and issue resolution.
• Coordinate with product and engineering teams to escalate complex technical problems and proactively manage customer escalations.
• Provide post-sales training and technical account reviews to help customers achieve their business objectives and identify expansion opportunities.

Key Requirements:

• Possess 2+ years of experience in Technical Account Management, pre-sales, or a similar customer-facing technical role.
• Demonstrate excellent communication and presentation skills for engaging with various external audiences, including executives.
• Have experience or a strong interest in the cybersecurity industry, along with familiarity with cloud platforms and scripting languages.

What We Offer:

• A fully remote work environment based in Australia, with company-sponsored travel for annual summits and local events.
• Comprehensive benefits including a home office setup reimbursement, monthly digital and tech stipends, and subsidized private health insurance.
• Support for personal and professional growth through stock options, paid parental leave, and access to coaching platforms.