Customer Support Specialist

Radicle Health is looking for a Customer Support Specialist. In this role, you will be responsible for providing excellent customer service by resolving customer inquiries and troubleshooting product issues. This role ensures customer satisfaction through effective communication and collaboration with cross-functional teams. The Customer Support Specialist helps maintain a positive customer experience by ensuring prompt responses and high-quality resolutions.

You will respond to customer inquiries via email and virtual meetings with professionalism and accuracy, ensuring timely resolutions to meet customer needs; troubleshoot technical issues, escalating complex cases; update the customer support knowledge base; collaborate with product, engineering, and customer success teams; track common customer issues; and stay up to date with product changes.