IT Help Desk Specialist

Key Responsibilities:

• Provide technical assistance and troubleshoot issues via email, chat, or ticketing systems.
• Install, configure, and maintain computer systems, applications, and devices.
• Manage user accounts, permissions, and access for platforms like Google Workspace.

Qualifications:

• Proven experience in IT support, help desk, or technical support roles.
• Strong knowledge of Windows and/or macOS environments and common business applications.
• Basic understanding of networking concepts such as VPN, DNS, and IP configuration.

Work Setup:

• This is a 100% remote position based in India, requiring work during US business hours.
• The role is contractual with potential for extension based on performance and business needs.
• It offers exposure to international teams and a dynamic, collaborative work environment.