Job Description
Customer Service based position focused on contacting borrowers to obtain post Fund conditions. This role focuses on escrow holdback agreements, obtaining bids, and contracting work out to clear appraisal and escrow holdback agreement requirements. Responsibilities include document re-signs (Wet signatures, DocuSign, collateral re-signs, re-recording re-signs), and obtaining lower-level documentation.
Must be customer service oriented by resolving issues, providing incentives, and escalating matters to legal or customer service corporate when needed. This position involves using FedEx regularly, completing check request forms, and daily/monthly reporting. Handling escalated and complicated conditions, including Final Inspections, EHB/Escrow repairs, water tests, termite inspections, and more.