Senior Product Manager, BetterHelp Business

Propose and evaluate new product ideas and enhancements to drive roadmap, strategy, and long term product vision. Gather requirements, work with technical developers, build technical specifications and prioritize product tasks that will achieve maximum impact and benefit. Collaborate with design and development team during each “sprint” to create a user experience that is both delightful and effective. Own KPIs to analyze and quantify the impact and success of every product change. Conduct data-driven experiments to identify product direction and discover research problem areas. Read and understand code, query our database (MySQL), talk to engineers and understand how all the underlying logic in our product works. Create and execute UAT and function test plans, regularly test critical parts of the product with extremely high attention to detail to identify critical issues (both usability and user-facing bugs). Work directly with our support team to understand customer pain points and their most pressing needs. Manage external teams as needed to scale the product quality program. Work cross-functionally with all parts of the company (development, support, marketing, business development, operations) in order to convert their insights into product improvements and hence promote product quality.