Director, Delivery Acceleration

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence is responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations and both internal and external delivery partners to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. As Director, Delivery Acceleration, you will lead the strategy and execution to enable and scale a high-performing partner ecosystem—both internal partners (Expert Services and Impact teams) and external Global/Regional SIs and specialty partners—to deliver AI-first, autonomous/accelerated implementations of ServiceNow products at customer scale through transforming the delivery experience with cutting-edge tools. Your North Star: dramatically compress (SDLC) solution delivery lifecycle, thereby reducing time‑to-first-meaningful‑use, accelerating adoption, and delivering a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes – the goal is to get customers to first use and hence value significantly faster so they build & deploy higher value use cases on top of the platform.