Senior Manager, Training

Responsibilities:

• Own the training journey for customer implementation training, focused on admins, IT, security, DevOps teams and non-developer teams adopting Docker Sandboxes and AI governance products.
• Own the learning technology stack built on Skilljar and Instruqt, including catalog and learning-path structure and authoring workflows.
• Build hands-on: author the first implementation paths, labs, and assessments, and configure and administer Skilljar and Instruqt.

What to Expect:

• First 30 days: Onboard to Docker’s mission and product portfolio, build partnerships with Professional Services leaders, and shadow customer implementation engagements.
• First 90 days: Define the training strategy and charter, launch baseline analytics, ship the first priority implementation paths, and pilot an AI-assisted content workflow.
• One-year outlook: A proven, data-backed Training practice with AI agents handling content drafting and refresh detection, and measurable improvement in implementation completion and time-to-value.

Qualifications:

• Required: 10+ years in technical training or customer education leadership, hands-on experience with enterprise LMS (Skilljar preferred), and proven record of measuring training impact with business metrics.
• Preferred: Experience applying AI/LLM tools to content production and learning operations, and experience managing vendors and platform engagements.
• Bonus: Strong technical credibility in containerization, container security, and enterprise IT, and experience linking customer education to retention and time-to-value metrics.