PC Support Representative

Nielsen is seeking a Technical Support Representative to provide remote software and hardware support to internal employees and external parties. Job Responsibilities include logging support requests into ServiceNow, unlocking user accounts, resetting passwords, and providing technical support for Microsoft Windows, G Suite, Microsoft Office, and custom applications. The role involves troubleshooting desktops, laptops, tablets, mobile devices, and peripherals and resolve internet, intranet and VPN connection issues. Furthermore, this role is the primary customer service contact addressing Nielsen panelist household concerns, questions and providing solutions for prospective and existing panelists. Other duties include identifying and correcting known conditions that can be resolved remotely, identifying new problems, and serving as a liaison between the office, Nielsen Reps, and Nielsen panelist households.