Job Description
Make a real difference in people’s home-buying journey—right from your own home. Neighborhoods.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands. This hourly 1099 role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You’ll play a key part in helping customers find somewhere they will love to call home!
You’ll provide warm, responsive support across email, chat, and phone and build rapport with customers to understand their needs, using scripts and tools to create a consistent, top-tier customer experience.
You'll assign leads to the right partner agents or teams, troubleshoot questions or concerns with clarity and care, and flag issues to the Customer Engagement Operations Team as needed. Additional tasks will help keep things running smoothly.
About Neighborhoods.com
Neighborhoods.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands.