Job Description

Technical Skills: Utilize JavaScript, CSS, and HTML to customize the app for online stores. Develop comprehensive documentation to streamline processes and enable customer support. Partner with cross-functional development teams on integrations, escalating unresolved issues.

Customer Support: Diagnose and troubleshoot technical issues and provide effective resolutions. Engage with customers via chat and email to address and follow up on support inquiries. Collaborate with Tier 1 and Tier 2 teams to resolve technical problems.

Collaboration and Documentation: Partner closely with external collaborators to fulfill requirements. Coordinate with cross-functional development teams on integrations. Document technical insights in Knowledge Base articles to share knowledge.

About Clearer.io

Clearer.io is reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.

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