Customer Care

Essential Functions:

• Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing.
• Serves as a solution provider delivering prompt attention to customers, supplying resolution to existing challenges, and offering alternative solutions.
• Supports customer needs through cross-functional channels with aptitude to learn multiple product lines, execute various processes aligned to each, and build strong customer partnerships.

Responsibilities:

• Develops and maintains reporting structure for orders to capture issues relative to pricing, inventory, shipping, delivery, and invoicing.
• Ensures proper flow of all new projects, items, graphics, print, labeling as well as changes.
• Manages all areas while supporting legal, sales, and contractual obligations.

Education/Skills/Experience:

• 2 – 3 years customer care or related experience.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Detail oriented with strong organizational skills aided by high level communication, listening, analytical, and team building skills.