Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing.
Proactively monitors customer orders, service levels, and order patterns- identifying and implementing account management and processing improvements to meet and exceed customer expectations.
Supports customer needs through cross-functional channels with aptitude to learn multiple product lines, execute various processes aligned to each, and build strong customer partnerships.
Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries and promote a remote-first culture that empowers their team.
Handle order entry and resolution with precision and professionalism.
Provide accurate product and order information, and resolve issues.
Manage time effectively and prioritize tasks strategically.
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. They specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Process customer replacement requests and ensure accurate tracking in the system.
Provide clear instructions to customer support & customer success on return procedures.
Assist Sales and Fulfilment teams through quote to cash process.
Motive empowers those in physical operations with tools for safety, productivity, and profitability, offering a unified system for managing various operational aspects. They serve nearly 100,000 customers, from Fortune 500 enterprises to small businesses across diverse industries, promoting a culture of innovation and impact.
Play a key role in enabling sellers to be more efficient and focused on winning business.
Work with cross functional teams to identify and manage processes to move opportunities to recognized revenue faster.
Drive compliance with company policies, business rules and rev rec principles.
NielsenIQ delivers consumer intelligence, providing a complete understanding of consumer buying behavior and new pathways to growth. They combined with GfK in 2023 and are an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Provide quality customer service experience to consumers and customers
Maintain effective customer service for internal and external customers through in-depth knowledge of products and programs
Communicate effectively with consumers via all channels including telephone, email, and social media
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery.
Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience.
Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty.
ComputerCare has spent more than 20 years building a company where technical excellence and genuine human connection are valued equally. As a woman-owned business serving innovative companies worldwide, they combine certified technical expertise with a human approach.
Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
Implement and execute customer service strategies that improve efficiency and the customer experience.
Act as the main liaison between assigned customers and the marketing/sales teams.
Avery Dennison Corporation is a global materials science and digital identification solutions company. Employing approximately 35,000 employees in more than 50 countries, Avery Dennison's reported sales in 2024 were $8.8 billion.
Interact directly with customers via phone to assist with order fulfillment and service execution.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
Problem solve in a professional and effective manner.
Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.
Steer and lead all key accountabilities and responsibilities of Order Manager roles.
Manage complex customer orders, while providing consultancy for delivery within required time.
Support the billing process by providing relevant order management inputs.
Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006. They have grown to the second largest employer in the eastern part of the country with more than 3900 employees.
Process transactions on insurance accounts and interact with insurance companies.
Communicate with staff and third-party customers to ensure accurate processing.
Prioritize accounts to maximize aged AR resolution, and research documentation.
Oregon Health & Science University values a diverse and culturally competent workforce. They are proud of their commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via all channels including telephone, email, chat, and social media.
Analyze trends in customer reviews and social sentiment for actionable insights.
Jobgether uses an AI-powered system to ensure applications are reviewed objectively and fairly. They identify the top-fitting candidates and share the shortlist with the hiring company, with final decisions managed by the internal team.
Help and support family caregivers through quality conversations and customer service experiences.
Answer phones and assist customers with order placement, product questions and guidance, and returns.
Build customer relationships based on trust, kindness, and reliability.
Carewell is dedicated to providing the most trusted and reputable retail source for caregiving products. Our team is committed to being architects of our own success, striving to improve our teams, partnerships, and solutions to ensure impact and simplicity.
Responsible for scheduling and monitoring incoming product shipments.
Communicates directly with cross-functional teams and carriers.
Works with production staff to achieve on-time customer deliveries.
Red8 is a company that provides IT solutions and services. They foster a collaborative environment, and their team is dedicated to delivering innovative and effective solutions to meet their clients' evolving needs.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Serve as the frontline voice of Ruggable to consumers via phone, chat, and email.
Provide timely resolution to consumer inquiries about returns, cancellations, and order status.
Be a team player, supporting teammates and sharing tools to enhance efficiency.
Ruggable is a direct-to-consumer e-commerce brand based in Los Angeles, California. They own a patented washable rug design and are disrupting the home décor industry with a loyal customer base and talented team of caring people delivering results.
Responds to phone, email, and chat customer inquiries and moves between different functions as needed.
Triages and assesses inquiry root cause to determine effective resolution and utilizes multiple systems to provide timely and accurate resolution.
Achieves strong customer satisfaction by providing a positive Customer Experience and works collaboratively with back-office areas to correct customer issues.
Guardian helps customers realize their dreams through insurance and financial products, focusing on their overall well-being. As one of the largest mutual insurance companies, Guardian puts customers first and has 29 million customers.