Senior Support Analyst

As a Senior Support Analyst, you are responsible for providing 24/7 monitoring and support for all ATPCO platforms and applications. This position is within the Technology Platforms Services team who manages the foundational platforms that our product teams consume to build, deploy and host scalable and reliable products and services. The platforms consist of our Private and Public cloud offerings while also offering 24/7 operations monitoring and support to maximize uptime for ATPCO products. You will monitor all ATPCO environments, applications, platforms, and infrastructures, via consoles and other tools both Mainframe and Cloud based distributed applications. Also, monitor all processes and scheduled jobs for both Mainframe and Distributed Systems environments like subscriptions and batch jobs and ensure that they are successfully completed. Manage severity 1 and 2 incidents and outages, from initial troubleshooting, vendor engagement, outage communication and escalation, and call bridge management. Additional responsibilities include working with internal teams, external service providers, and vendors to ensure that service interruptions and issues are solved in a timely manner and managing all issues in the Data Center Operations (DCO)/Network Operations Control (NOC) and act as shift lead/team lead if needed.