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Key Responsibilities:
- Ensure stable integration and ongoing performance of core systems including EMR, CRM, phone, and patient engagement platforms.
- Maintain secure data flows between systems in coordination with Growth and Data team.
- Monitor system performance and proactively address integration failures.
Infrastructure, Security, and Reliability:
- Maintain uptime across clinic and corporate systems.
- Own HIPAA security program and annual risk assessment.
- Oversee endpoint protection, patch management, encryption, and device security.
IT Operations and End User Support:
- Lead help desk operations supporting 700+ employees.
- Own ticketing system, SLAs, and escalation paths.
- Standardize IT setup for new clinic launches.
Metro Vein Centers
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. With over 60 clinics across 7 states, they’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.