Collections Coordinator

The Collections Coordinator primary function is to handle administrative tasks for the Collections Department. This position will be responsible for submitting all Loss Mitigation programs, reviewing delinquent loans for investors, skip tracing, maintaining the email inbox from both the customers and the collections team, and auditing processes to ensure SLAs are met. This position is also responsible for coordinating with the vendors to schedule site visits, system disconnects and legal demand letters then communicating to customers via text/email the status of their loan. Essential Job Duties & Responsibilities: Loss Mitigation Programs - Review all requests from collectors for loss mitigation programs. Check to ensure they qualify, submit to sub servicer and audit to see if updated properly. Skip Trace - Use tools available to find new phone numbers, email addresses or relatives to help contact our borrowers. Coordinate collection efforts with vendor – Determine which loans qualify for site visits, system disconnects and legal demand letters. Submit to vendor and communicate to the borrower. Delinquency review for investors – Audit delinquent loans and create a monthly report for each investor with updated status/comments Administrative tasks for Collections Department – maintain the Support inbox from the collections team and emails sent to Collections Department from customers