Job Description

As a Technical Support Agent at 360Learning, you will:

  • Provide written support to clients, aiming for customer satisfaction and meeting KPIs and SLAs.
  • Master troubleshooting tools, concepts, and SQL for resolving data-related issues.
  • Identify and document bugs, escalating issues and improving the support process.
  • Contribute to team scaling and improvements, including recruitment assistance and process automation.
  • Handle valuable customers, becoming a dedicated agent and subject-matter expert.

About 360Learning

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.

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