Customer Support Specialist (night shift)

Provide first-line support, handling customers and internal users requests via chat, email, and phone in English. Consult about products and services, such as Cloud, Hosting, and AI. Resolve technical issues by providing technical diagnostics, collecting information about customer incidents, and escalating to higher levels if needed. This position operates on a rotating schedule of two consecutive night shifts followed by two days off. Each shift runs for 12 hours, including a 1-hour break, anchored to 16:00 UTC to 04:00 UTC. Local time in Serbia (18:00 to 06:00) will adjust based on daylight saving time. Gcore values employees and offers a benefits package designed to support health, well-being, and professional growth throughout the journey at Gcore.