Job Description
Provide technical support for users of pdfFiller, assisting with product-related issues through chat and ticketing systems, and occasionally conducting one-on-one Zoom calls when needed. Operate on two main schedules: Sunday–Thursday and Tuesday–Saturday, with a three-month onboarding period.
Responsibilities include responding to support requests via chats/tickets/demos promptly and accurately, identifying opportunities to boost customer satisfaction, maintaining internal QC standards, proactively identifying recurring issues and suggesting process improvements, updating and managing customer accounts, maintaining effective and timely communication, investing in studies, and meeting personal and team KPIs.
About AirSlate
airSlate began in Boston, USA, in 2008 and has grown into an influential tech company with 900+ team members across six offices worldwide, reaching unicorn status.