Director, Implementation Engineering

What you’ll do:

• Lead RapidSOS's enterprise Implementation Engineering team, driving the transformation from legacy, tool-based delivery to a flexible, code-and-repo-based, AI-forward way of working.
• Own delivery of solutions for a customer base of 250+ enterprise partners and customers, ensuring Voice AI, call routing, and emergency service integrations reliably handle mission-critical communications at scale.
• Stay hands-on with the technical work itself — writing code, architecting integration solutions, and troubleshooting alongside the team.

What we’re looking for:

• 8+ years of experience in engineering, sales engineering, or implementation engineering, including 3+ years managing technical teams, with experience in post-sales implementation.
• AI-forward experience doing integration work — comfortable coding, troubleshooting, and scaling technical solutions, and proactive about leveraging emerging tools to accelerate delivery.
• Proficiency and experience with configuring REST APIs and using Python for integrations and implementations.

What we offer:

• The chance to work with a passionate team on solving one of the largest challenges globally.
• Competitive salary and benefits and equity participation.
• A dynamic, flexible and fun start-up work environment with a highly talented team.