Manager, Experience Partners (Enterprise)

The Manager, Experience Partners (Enterprise Market) leads a regional team responsible for managing Granicus’ most complex and high-impact customer relationships. This includes large state agencies, top-tier cities and counties, and accounts with intricate service needs. The Manager ensures consistent, high-quality service delivery, drives customer success outcomes, and supports the professional development of their team. This role balances tactical execution with operational leadership, ensuring alignment with broader organizational goals while navigating the complexity of enterprise-level clients. Lead a regional team of Experience Partners focused on high-value, complex enterprise accounts. Provide coaching, assign work, and support team development and performance tracking. Ensure consistent execution of customer success strategies tailored to enterprise client needs. Monitor and report on key performance indicators such as retention, expansion, and customer satisfaction.