Lead, mentor, and develop Sales Support and Inside Sales teams to align with organizational goals.
Establish structured onboarding, training, and development programs for all roles.
Provide regular coaching on proposal development, customer communication, and cross-functional collaboration.

Proposal Process Leadership & Quality Assurance:

Oversee the proposal development process, ensuring accuracy, professionalism, and compliance with company standards.
Review customer terms and conditions to identify risks and contractual concerns.
Drive consistency and continuous improvement across proposal activities.

Coordination Across Sales, Estimating & Engineering:

Serve as the primary interface between Sales Support, Estimating, and Engineering teams.
Ensure timely information flow and alignment of proposal schedules with customer expectations.
Support resolution of scope gaps and commercial ambiguities in proposals.

Process, Tools & Continuous Improvement:

Drive consistency in proposal templates, documentation practices, and workflow tools.
Capture lessons learned from pursuits to refine processes and improve tools.
Integrate training outcomes into Sales Support playbooks and standards.

Mission Critical Group

Mission Critical Group provides end-to-end power solutions and services for mission critical environments such as data centers and hospitals. With over 1.5 million square feet of U.S. manufacturing capacity, the company fosters a culture of collaboration, continuous improvement, and customer focus.

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