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Role Responsibilities:
- Perform accurate reconciliation of patient balances across legacy and Athena systems.
- Manage and escalate invalid balances to ensure data integrity.
- Advocate and apply financial assistance and hardship resources for patients.
Key Activities:
- Process credit card agreements, unapplied credits, and refunds.
- Manage internal and external patient collection processes.
- Maintain clean and accurate patient demographic and financial data.
Communication:
- Answer patient billing inquiries and communicate balances clearly.
- Collaborate with leadership, billing, front office, and third-party vendors.
- Ensure compliance with revenue cycle management standards.
Nira Medical
Nira Medical is a healthcare company focused on patient financial services and revenue cycle management. They operate with a collaborative structure involving leadership and billing teams, emphasizing accurate financial data and patient support.