Job Description
Provide on-site support installations and service repair to customers in North America. Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues. Develop strong working relationships with customers. Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements. Complete and submit service activity information and paperwork timely to the appropriate group/department. Weekend work and overtime required as needed for installations, service calls and training. Provide technical support and direction to technicians leading to the resolution of escalated service issues. Travel 60-70%.
About FUJIFILM North America Corporation
FUJIFILM North America Corporation provides one-time-use cameras, digital printing equipment, office and commercial print solutions, and data storage solutions.