The Field Service Technician will be considered a specialist for a product line that the BID service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. They will provide solutions to complex problems as well as provide field and/or remote support to technicians.
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Install and support Intuitive Surgical products to ensure service agreements and warranty obligations are fulfilled. Exceed customer expectations and maintain customer satisfaction to the highest possible level. This role involves pre-site verifications, system installations, technical support, and customer training. Perform maintenance, troubleshoot failures, and manage spare parts. Act as a liaison for customers and provide feedback to improve processes.