Support Engineer
Benefits
Unlimited PTO
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Responsibilities:
- Take ownership of issues reported by customers and see problems through to resolution.
- Research, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Requirements:
- You are completely fluent in English with excellent written communication skills.
- Great customer service skills with online customer service experience.
- Bonus: Experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, or caching.
Benefits:
- Annual remote expense budget and flexible PTO.
- Paid parental leave and annual professional development budget.
- Sabbatical available after three years and location-specific healthcare benefits.
Culture:
- Remote-first, flexible environment with a supportive team.
- Emphasis on continuous learning and growth.
Kinsta
Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. The team is flexible, remote-first, and motivated by excellent quality and continuous learning.