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ServiceNow
Role Overview:
- Serve as the primary point of contact for clients needing technical assistance with hosting environments and WordPress websites.
- Manage live chat and ticket-based support while maintaining excellent response times and customer satisfaction.
Technical Responsibilities:
- Diagnose and resolve web hosting, WordPress, DNS, SSL, and MySQL issues.
- Use Linux command-line tools and WP-CLI for server-side troubleshooting.
- Document issues and escalate complex problems to senior teams.
Culture and Benefits:
- Fully remote position with a 40-hour fixed-schedule work week.
- Company culture emphasizes well-being, work-life balance, and a respectful environment.
- Includes HMO, 13th-month pay, and other government-mandated benefits.
LevelUp
LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. With over seven years of experience, the company focuses on team member well-being, offering a good work-life balance and a respectful work environment.